GoodDoctor.com
The UK's most trusted doctor review site.

Gooddoctor.com User Terms and Conditions

1. Agreement

1. This is an Agreement between you (the “User”) and BIpro Consulting Limited  (“BIpro” or "the site owner") a company incorporated in England and Wales under registered number 08181341 at the registered address 35 Ballards Lane, Finchley, London, N3 1XW (“Agreement”). BIpro is the owner and operator of GoodDoctor.com.

2. The GoodDoctor.com Service (“Service”) used by the User will consist of the provision of medical practitioner information and a patient recommendations service (which provides online information on and reviews of medical practitioners in the UK), which are published on the website at the url: http://gooddoctor.com” (the “Site”).

3. This Agreement consists of the Terms and Conditions and constitutes the entire agreement between the User and the site owner in relation to the Service

4. Your access to and use of the Site is subject to the terms and conditions of the terms set out in this Agreement and all applicable laws. By accessing and using this Site and continuing to use the Service, you accept and agree to these without any limitation or qualification.

2. Privacy Policy

1. We respect concerns about the privacy of your personal information. Please review our Privacy Policy for how we collect, use, disclose and manage your personal information.

3. Agreement Period

1. This Agreement shall be in force from the 1st of January 2015 and shall continue until amendment of the same or termination of the Service by The site owner.

2. The User may be contacted during this Agreement period regarding new developments and products.

3. From time to time the site owner may make alterations to the Service. The site owner will take reasonable steps to inform the User of these changes with as much advance warning as possible.

4. This Agreement entitles the User to access and retain the Service for the purposes detailed in this Agreement and for the duration of the Agreement only. At the end of this period, the ownership of the Service and ensuing rights shall revert to the site owner.

4. General Restrictions

1. You may use this Site for your own personal, non-commercial purposes only.

2. You may not copy, reproduce, reuse, retransmit, adapt, publish, frame, post, upload, modify, broadcast or distribute any content created via the Service (“Content”) in any way, including for any public or commercial purpose whatsoever, without our prior written permission.

3. You may not use any third parties’ likeness, names, and/or properties without their express permission.

4. You may not send any material to the Site that is unlawful, harmful (including any virus), threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a violation of any law.

5. We may review, edit, or delete materials you or others send to this Site, but are not obligated to do so.

6. We may delete any profile(s) and cancel any registration(s) or account(s) on this Site at any time, without notice to any party or liability, for any reason, including if technical problems, irregularities or misuse occurs.

5. Charges and Payment

1. If at any point, the Company charge for all or any part of the Service or for any additional services provided, the User shall be notified as to these charges and this Agreement shall be amended accordingly.

6. Proprietary Rights

1. The site owner (or our associated or affiliated persons or companies or third parties who have licence their content to the site owner or who contribute to this Site) (“Content Owner”) owns or licences from third parties all Content. All Content remains the sole property of the applicable Content Owner and is protected under all relevant Copyright, Trademark and other applicable laws. Nothing on the Site should be construed as granting any license or rights to use or distribute any Site Content, without our express written agreement or of the other applicable Content Owner. The Service and the Content is protected by copyright and other intellectual property rights. 

2. Except as expressly provided herein access to the Service does not grant the User any database rights or rights in the copyright, trademarks or any other intellectual property rights of the site owner or any third party.

3. The User is not permitted and will not allow any third party to adapt, alter, modify, reverse engineer, de-compile or otherwise interfere with any element of the Service without the site owner’s written permission. The site owner may take steps to assert and enforce its rights over the Service and to identify its Content and the Service.

4. Subject to the application of the Privacy Policy to personal data, any material the User sends to this Site will be deemed non-confidential and non-proprietary. This includes any data, questions, reviews, comments, suggestions, ideas or other information, material or property.

7. User Obligations and Conduct

1. The User shall:
1.1 Provide the site owner with any information or assistance which the parties have agreed the User shall provide in order for the site owner to perform its obligations under this Agreement, and shall use all reasonable endeavours to ensure that any such information provided to the site owner is complete, accurate and in the agreed format.
1.2 Not do anything to harm the Site or the site owner’s reputation.
1.3 Abide by all laws & regulations applicable to its use of the Service, including full compliance with all aspects of the Data Protection Act 1998. 
1.4 Not attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Services in any form or media or by any means. You will not attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Services. You will not access all or any part of the Services in order to build a product or service which competes with the Site or the Services nor will you use the Services to provide any services to third parties. Use of any automated system or software to extract data from the Site or the Services ("screen scraping") is expressly prohibited.

2. The Service made available to the User is a non-transferable license and is provided solely for the User’s own private use within the United Kingdom and the Republic of Ireland. The User may not sell, transfer sublicense, distribute, commercially exploit or otherwise make available to, or use for the benefit of, any of the Service. The User may not include the Service in any product or service which the User sells.

3. During this Agreement the User agrees not to attempt to gain unauthorised access to the Service or modify the same.

4. The User shall only take such copies of the Service as are reasonably required for the use of the Service in accordance with this Agreement.

5. The User agrees to be responsible for maintaining the confidentiality of its username, password and account details.

6. The use of the Service provided under the terms of this Agreement is limited to one designated user. The use of the Service by more than one individual, either simultaneously or otherwise will require the provision of additional licenses.

7. The term 'unlimited' is defined as 'unlimited use by a human being performing manual queries or downloads. The site owner reserves the right to determine an 'appropriate use' on a case by case basis. The site owner’s decision is final if the site owner believes misuse of the system is taking place.

8. Warranties and Limitation of Liability

1. The Service is not intended to be used as the sole basis for any decision making by the User and is based upon data which is compiled by the site owner from a variety of third party sources, the accuracy of which it would not be possible for the site owner to guarantee.

2. Whilst the site owner aims always to maintain a quality, fully operative service, the Service and third party services are nonetheless provided on an "as is", as available basis without warranties of any kind, whether express or implied.

3. Specifically the site owner gives the User no warranty or assurance about the contents of the Service. Whilst the site owner does endeavour to maintain the accuracy and the quality of the Service, information contained may be incorrect or out of date. 

4. The site owner shall not be responsible or liable for any Damages due to: (a) statements, errors or omissions in the Site; (b) content infringing any third party’s rights; (c) viruses that may be transmitted to your computer; (d) linking to any other site or its nature or contents; or (e) any other matter regarding this Site and your use of it. Therefore any use of the Service is at the User’s own risk.

5. Subject to clause 8.7 the site owner disclaims all liability in contract, negligence, for breach of statutory duty, or under any indemnity or otherwise in connection with the Service and third party service and shall not be liable for any indirect, or consequential loss. the site owner shall not be liable for the following types of financial loss; loss of profits, loss of earnings, loss of business or goodwill in addition to the following types of anticipated or incidental losses; loss of anticipated savings, increase in bad debt and failure to reduce bad debt.

6. Where any matter gives rise to a valid claim against the site owner its liability shall be limited to a sum equal to the sum paid for the Service, if any, supplied under this Agreement in the year the claim arises.

7. Nothing in this clause 8 or any other provision of this Agreement shall seek to exclude or limit liability for infringement, death, or personal injury or for breach of its obligation under, if applicable, s12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982 or fraudulent misrepresentation.

8. Each party to this Agreement warrants that it has obtained and will continue to hold all necessary licenses, consents, permits and agreements required for it to comply with its obligations under this Agreement and for the grant of rights to the other party under this Agreement.

9. Termination

1. If the site owner believes the User has breached any provision of this Agreement or in the event of the User’s insolvency or bankruptcy the site owner may, with immediate effect and without notice, suspend access to the Service or terminate this Agreement.

2. Upon termination, the User must use best efforts to delete all and any part of the Service held by the User in any format and the User may not make any further use of the Service.

3. Upon termination clauses 4, 5, 6, 7, 8, 9, 10, and 13 shall continue with full force and effect.

4. The site owner may terminate or suspend the Service and the Site, or any portion thereof, at any time, immediately without notice.

10. Indemnity

1. The User agrees to indemnify, defend and hold the site owner, its parents, subsidiaries, affiliates, officers and employees harmless from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by the site owner or its parents, subsidiaries, affiliates, officers or employees in connection with:
1.1 The User’s use of the Service in breach of this Agreement.
1.2 Any claims for infringement of intellectual property rights, libel, defamation relating to any materials the User sends to the Site;
1.3 Any activity relating to the User’s Internet Account, including negligent or wrongful conduct by the User or anyone using the Site through the User’s Internet Account;
1.4 The User’s breach of any provisions of these Terms;
1.5 Any other matter regarding this Site and the User’s use of it.

2. The User agrees to use best efforts to cooperate with the site owner in the defence of any such matter. the site owner reserves the right, at the User’s expense, to assume the exclusive defence and control of any matter subject to indemnification by the User.

11. Assignment

1. The site owner may assign both the benefit and burden of this Agreement.

12. Force Majeure

1. The site owner will not be liable for failure to perform any obligation under this Agreement if such failure is caused by the occurrence of any unforeseen contingency or circumstances beyond the reasonable control of the site owner, including without limitation Internet outages, communications outages, fire, flood war or act of God.

13. Confidentiality

1. The User undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, Users, clients or suppliers of the site owner except as permitted by clause 13.2.

2. The User may disclose the site owner’s confidential information:
2.1 To its employees, officers, representatives or advisers who need to know such information for the purposes of carrying out the User’s obligations under this agreement; and
2.2 As may be required by law, court order or any governmental or regulatory authority.
2.3 To perform its obligations under this Agreement.

14. Other Sites

1. This Site may contain links to other web sites that the site owner does not own or operate. The site owner does not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your system. The User should note when leaving this Site and read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked through an email).

15. Phishing and Hacking of Emails

1. Phishing is the means by which fraudsters access sensitive information, such as bank account details by pretending to be a known or trustworthy entity in an electronic communication i.e. email. There has been a significant rise in the number of ‘phishing’ expeditions by fraudsters over the past few years. This is a lucrative exercise for the fraudsters, which is borne out of the general ignorance of the risks and the general public’s rightful trust in service providers. Fraudsters are hacking into email accounts and intercepting emails between service providers and clients.

2. Any instructions that are given regarding any financial or bank account or payment details should be treated with the utmost caution.

3. If you receive an email that purports to be from the site owner asking you to transfer money into a new Bank Account, please contact us direct before taking any action and transferring any funds.

16. Miscellaneous

1. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain enforceable.

2. The parties confirm their intent not to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third parties) Act 1999 shall not apply to this Agreement.

3. The terms of this Agreement and the provision of the Service and the relationship between the User and the site owner shall be governed by the laws of England and Wales. The User agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales. The Service and Content in this Site is applicable only in the Jurisdiction. If you are located outside of this Country, you are solely responsible for compliance with any applicable local laws.

4. The failure of the site owner to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such a right. The Service is subject to availability.

5. Should any third party data become unavailable to the site owner, the site owner shall be entitled to, upon giving one month's prior notice to the User, obtain a similar service from another third party supplier.

17. Changes

1. Please note, we may change information on this Site and/or this Agreement, at any time without notice. You should regularly review these Terms for any changes. By continuing to use the Site, you agree to any changes, and by providing continued access to the Site we are providing you consideration for agreement to such changes.

18. Contact Us

1. If you have any questions or comments regarding this Site, please contact us at the above “Contact” address, telephone number or e-mail.

Gooddoctor.com Privacy Policy

All content on this website is owned and operated by BIpro Consulting Limited ("BIpro" or "we").

We are committed to protecting and respecting the User’s (“you”, “your”) privacy. We recognize that visitors to our site may be concerned about the information they provide to us and how we handle that information. Thus, protecting your privacy and ensuring that your personal data is held securely is very important to us. We have developed this Privacy Policy (“Privacy Policy” or “Policy”) to address those concerns and to explain to you what personal data we collect and how we use, process and disclose such personal data. This Privacy Policy will apply when you use our Site and provide data to us. Please read the following to understand our practices regarding personal information and how they affect you as you use our features and services.

Your access to and use of this Site and its contents is subject to the terms and conditions of this Privacy Policy and all applicable laws. By accessing and using this Site, you (the “User” or “you”) accept and agree to the terms and conditions of the Privacy Policy without any limitation or qualification.

Your use of this Site is also subject to the Terms of Use posted on this Site ("Terms"), which are incorporated within this Privacy Policy. The definitions used in this Privacy Policy shall have the same meaning as those in the Terms.

BIpro is located at 35 Ballards Lane, Finchley, London, N3 1XW. The legal jurisdiction of this site is England and Wales (“Jurisdiction”).

We do not store credit card details nor do we share User details with any third parties

This statement discloses our current privacy practices as of 1 January 2016.

This Privacy Statement answers the following questions:
- What information do we gather about you?
- How do we use your personal information?
- How do we use "IP addresses" and "cookies"?
- Will we disclose any of your personal information?
- What security measures do we take to protect your information from accidental loss or disclosure?
- Will we use your information for direct mailings?
- How can you deactivate your account or correct or revise information that we have about you?
- What else should you know about your privacy?
- How will you know whether our privacy policy has changed?

On our Site, we may collect certain personally-identifiable information, such as name, gender, telephone number and e-mail address, about online visitors who choose to register on our Site. We don’t require you to register or provide personally-identifiable information to view our Site or access much of its content. But if you register, you may use certain additional features that allow you to e.g. participate in our interactive ratings system.

If you contact us through the "Contact Us" link on this site, we ask you for information such as your first name, e-mail address, and other information, so we can respond to your questions and comments. You may choose to provide additional information as well.

You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Without cookies or pixel tags though, you may not be able to take full advantage of all of the Site’s features.

We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, professional information, demographic information, interests and publicly-observed data. We may in the future combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.

We collect information about our visitors so that we can provide a more interesting and useful service, as well as more appropriate advertising. We ask for your name, email address, and other personal information when you register to use certain features of our web site, or if you sign up for special or personalized services. We also may ask for this information at other times.

We are a distributor and not a publisher of third party aggregated content. Any opinions, advice, statements, services, offers, or other information or content expressed or made available to the user via the web site are those of the respective suppliers and distributors and not of BIpro.

Whilst we will use reasonable endeavours to ensure that such information and/or data is accurate and complete, we do not guarantee the accuracy, completeness, or usefulness of any content, its fitness for any particular purpose, nor the validity of any advice or opinion contained therein.

We will accept no liability for any error therein or omission therefrom and shall not be liable for any loss of business profits or contracts nor any direct or indirect damage or consequential loss whatsoever as a result of the Client's use of or reliance upon our Service including any loss suffered by the Client as a result of any claim by the subject of the Service.

By using the Site all Users and visitors agree to these terms and agree to indemnify, defend and hold BIpro, its subsidiaries, affiliates, officers and employees harmless from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by BIpro or its parents, subsidiaries, affiliates, officers or employees in connection with the User, clients or visitors use of the Service in breach of this Agreement.

We collect IP addresses for site security and to help us understand how people use our site so that we can improve our sites and our users' respective experiences. For similar quality reasons, we use a feature known as a "cookie." Cookies contain bits of information that web sites transfer to your computer's hard drive for record-keeping purposes. Cookies can make the Web more convenient by storing information about your preferences on a site. Although we may assign your browser a cookie, the cookie does not tell us who you are. Only you can tell us that.

If you submit a review by writing a full description and/or assigning a star rating to a medical practitioner, we will save that information, and may use it in the future to identify content that we think is relevant to you. We may also use that information in the aggregate to help us better understand what our community is interested in, so we can create and target our content better.

We may also collect your email address when you submit content to our sites (for example a review of a medical practitioner). Unless we receive your express approval, we will not display your address with your submission.

Besides cookies, we may also use tiny electronic images (called "single-pixel GIFs" or "Web beacons"), which allow us to count users who have visited specific pages or access certain cookies. We may use single-pixel GIFs in the following ways:
- To count and recognize users.
- To conduct research on behalf of some partners on their web sites, and for auditing purposes.
- To determine aggregate information about users, including demographic and usage information.
- To determine which email messages were opened and/or acted upon when we send HTML-formatted email messages (messages resembling Web pages that include graphics).

In the future should we choose to include adverts on our site, advertising networks that serve ads on our site may also use single-pixel GIFs in their advertisements. In general, any electronic image viewed as part of a Web page, including an ad banner, can act as a Web beacon.

This Site may contain links to other web sites that we do not own or operate. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your system. When you leave this Site you should read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

The security of personally-identifiable information is important to us. We maintain administrative and technical safeguards to protect against unauthorized use, disclosure, alteration or destruction of the personally-identifiable information we collect on this Site. However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any Damages you may suffer due to any loss, unauthorized access, misuse or alteration of any information you submit to this Site.

We may change or update parts of this Privacy Policy at any time and without prior notice to you. However, in any case, we will maintain the current level of data protection. Please check back from time to time so you are aware of any changes or updates and to see how these changes may affect you. We will indicate the effective date on the first page of the Data Privacy Statement.

Your personal data will be kept by us only for as long as is reasonably necessary for the purposes for which they are processed and taking into account any legal requirements under applicable laws.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending us a message through our “Contact Us” page.

During the course of our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, personally and non-personally identifiable information we have collected about the users of the Site may be transferred to such entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.

If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.

The terms of this Privacy Policy shall be governed by the laws of England and Wales. The User agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales. The Service and Content in this Site is applicable only in this Jurisdiction.

If you have any questions about this Privacy Policy or if you would like to request information about or access to personal data we may maintain about you, or ask us to rectify or cancel your personal data or object to the processing of your personal, please contact us by using the "Contact Us" link on the website. Alternatively you can also write to:

GoodDoctor.com, 80-83 Long Lane, London, EC1A 9ET
Fax Number: 0207 68 11 688

Gooddoctor.com Copyright Statement

All material on this site is copyright ©2016 BIpro Consulting Limited, except where specifically stated otherwise. Users may read, view, print and download one hard copy of the material for their personal, non-commercial use only.

Visitors may not copy, distribute, sell, publish, display, transmit, reproduce or decompile any part of the material by any means (electronic or not) or for any purpose include in in any derivative works.

Gooddoctor.com Disclaimer

The information provided on http://gooddoctor.com (the “Site”) is amalgamated from a variety of sources. We aim to provide the most comprehensive data set in the industry, however this is dependent on the level of information filed in the public domain. BIpro sources data in good faith that the content is accurate, and therefore cannot take any responsibility for the consequences of inaccuracies on the Site

We provide medical practitioner data as a guideline only. We advise our visitors to express caution when entering into personal decisions about their or their family member’s or friends’ health and healthcare.

If in doubt, we recommend that you seek professional advice before entering into any medical or healthcare decisions, based on any information contained herein.

If you have found an inaccuracy on the Site, please report it by using the "Contact Us" link on our website.

Gooddoctor.com Listing Policy

This listing policy applies to the website located at http://gooddoctor.com (the “Site”) owned and operated by BIpro Consulting Limited, a company incorporated in England and Wales under registered number 08181341 at the registered address 35 Ballards Lane, Finchley, London, N3 1XW (“BIpro”).

GoodDoctor.com lists details of medical practitioners in the UK and permits users to read and submit patient reviews and recommendations and to share their experience with the relevant medical practitioner by publishing the same on the Site.

The information on the Site is collated via a variety of third party sources as well as internally by members of our team. All information on the Site is publicly available. This includes medical practitioner details such as location, specialities, insurance accepted and gender and contact details.

GoodDoctor.com uses this public data to generate the records published on the Site. The information contained within these records is available not only from registries directly but also via various data services and business directories, both on-line and off-line.

While we understand some individuals have reservations about being listed, we carry no information that is not available elsewhere in the public domain, we are happy to amend any inaccurate details, or to remove information following a written request from the person who is the subject of the information.

If this is the case, we ask that any discrepancies are reported using the "Contact Us" link on our website, in order to be investigated by the relevant data team immediately.

BIpro is registered under The Data Protection Act under registration no. ZA197701.

If an individual wishes to prevent their record appearing in search engines, we can remove the record from our website and add a noindex tag to prevent search engines returning that particular record within the search results.

Gooddoctor.com Cookies Policy

We collect IP addresses for site security and to help us understand how people use our site so that we can improve our sites and our users' respective experiences. For similar quality reasons, we use a feature known as a "cookie." Cookies contain bits of information that web sites transfer to your computer's hard drive for record-keeping purposes. Cookies can make the Web more convenient by storing information about your preferences on a site. Although we may assign your browser a cookie, the cookie does not tell us who you are. Only you can tell us that.

You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Without cookies or pixel tags though, you may not be able to take full advantage of all of the Site’s features.

Besides cookies, we may also use tiny electronic images (called "single-pixel GIFs" or "Web beacons"), which allow us to count users who have visited specific pages or access certain cookies. We may use single-pixel GIFs in the following ways:
- To count and recognize users.
- To conduct research on behalf of some partners on their web sites, and for auditing purposes.
- To determine aggregate information about users, including demographic and usage information.
- To determine which email messages were opened and/or acted upon when we send HTML-formatted email messages (messages resembling Web pages that include graphics).

In the future should we choose to include adverts on our site, advertising networks that serve ads on our site may also use single-pixel GIFs in their advertisements. In general, any electronic image viewed as part of a Web page, including an ad banner, can act as a Web beacon.

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